CUSTOMER CARE

How can we help?

Here you can find answers to your questions about shopping at our online stores, your order, or products.
Simply select from categories below for complete information.

Shipping

Shipping & Handling

Returns & Exchanges

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Store Locator

Find a store near you.

Gift Card

Share the love with an E-Gift Card

FAQ

Can't find what you're looking for?

Customer Service Hours:

Our customer service team is available 24 hours a day, 7 days a week.

CONTACT US

Email us anytime and we'll get back to you within 24 hours.

customercare@quayaustralia.co.uk

Select your FREE Gift With Purchase

FAUX SKIN ZIP CASE

WHT/GLD

FAUX SKIN ZIP CASE

BLK/GLD

FAUX SKIN ZIP CASE

GRY/GLD

I DON'T WANT MY FREE GIFT

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SUNNIES SHIP FAST*

We offer fast shipping options to get your sunnies to you: Europe: Express, FREE for orders over €70. Next business day delivery when you place your order before 3pm CET Monday-Friday. For orders placed after 3pm CET on Friday and on weekends, please allow an additional business day for processing. €5 Shipping cost for orders under €70.